Shipping:
Orders for in-stock items are shipped out within 24 hours. Items not in stock will be placed on backorder and shipped automatically when they are available. Please notify us if you do not want to keep any items on backorder. All items are shipped FOB Glendale Heights, Illinois via UPS Ground. Freight, insurance and handling charges are added to the invoice. All refused shipments will be charged appropriate freight fees and handling charges. Transit time can vary between 3-5 days after the order has been shipped. Please provide a shipping address, as UPS will not deliver to P.O. Box.

Claims:
For goods damaged in transit, all claims should be filed with shipping carrier as per ICC regulations.

Returns:
Please call the Customer Service dept. to obtain a RMA number. Returns will be refused without a RMA number.
No returns will be accepted after 15(fifteen) days from the shipment date. A 15% restocking fee will be applied to all non-defective items. Shipping charges are non-refundable.